1. Introduction
RentBhai ("we," "our," or "us") is committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable laws of India. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.
2. Information We Collect
Personal Information
- Name, email address, and mobile number
- Property addresses and details
- Tenant information (with consent)
- Payment and banking information
- PAN card, Aadhaar card details (where legally required)
- GST registration details (for business accounts)
Sensitive Personal Data or Information (SPDI)
As per Indian law, we may collect SPDI including financial information, passwords, and biometric information only with your explicit consent and for lawful purposes directly related to our services.
Usage Information
- IP address and browser information
- Device information and identifiers
- Usage patterns and preferences
- Communication logs within the platform
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and send related information
- Comply with Know Your Customer (KYC) requirements
- Send administrative information and updates
- Respond to inquiries and provide customer support
- Improve our platform and develop new features
- Send marketing communications, promotional materials, and campaign updates
- Inform you about new features, services, and special offers
- Conduct market research and analyze usage trends
- Comply with legal obligations under Indian law
- Protect against fraudulent or illegal activity
Marketing Communications: By providing your contact information, you agree that we may use it to send you marketing materials, newsletters, promotional offers, and information about campaigns and services in compliance with the Telecom Commercial Communications Customer Preference Regulations, 2018. You can opt-out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Information Sharing
We may share your information with:
- Service providers who assist in our operations
- Professional advisors (chartered accountants, advocates, etc.)
- Law enforcement and government authorities when required by Indian law
- Banking partners for payment processing
- GST authorities and Income Tax Department as required
- Other parties with your explicit consent
Note: Tenant information may be shared with other parties as necessary for property management and related services, always in compliance with applicable data protection laws.
5. Data Security
We implement reasonable security practices and procedures as mandated by the Information Technology Act, 2000 and its rules, including encryption, secure servers, and regular security audits. We maintain security measures appropriate to the nature of the information to protect against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records and transaction data will be retained as per the requirements of the Income Tax Act, 1961, GST laws, and other applicable regulations (typically 8 years from the end of the relevant financial year).
7. Your Rights
Under Indian law, you have the right to:
- Access your personal information
- Correct or update inaccurate information
- Withdraw consent for data processing (where applicable)
- Request deletion of your information (subject to legal requirements)
- Object to processing of your information
- Lodge a complaint with the appropriate authorities
- Opt-out of marketing communications
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings, but disabling them may limit certain features. By continuing to use our platform, you consent to our use of cookies.
9. Cross-Border Data Transfer
Your information may be transferred to and maintained on servers located outside India. By using our services, you consent to such transfer in accordance with applicable data protection laws. We ensure that appropriate safeguards are in place for international data transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the service after such modifications constitutes your acknowledgment and consent to the updated policy.
11. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kapurthala District, Punjab, India.